Stratford House Clearance Accessibility Statement

This accessibility statement explains how Stratford House Clearance approaches inclusive design and the measures we take to support customers across the Stratford area. Our goal is to provide clear, usable information about our house clearance services so everyone, including people using assistive technology, can understand our processes and make informed choices. We describe standards followed, features implemented, and how to request additional support.

We aim to comply with WCAG 2.1 AA as a baseline for accessible content and interactive elements. That includes ensuring text alternatives for non-text content, meaningful sequence and structure, and operable interfaces for people who use keyboard navigation or switch devices. Our written content uses plain language where possible, with headings and lists to create a logical reading order for screen-readers and other assistive tools.

Our commitment extends beyond technical conformance: it covers practical support for customers arranging property clearances in Stratford, house clearance in Stratford-upon-Avon, and surrounding neighbourhoods. We regularly test the accessibility of content with real users and automated tools, and we publish improvements when issues are identified. Accessibility is an ongoing process, and we welcome suggestions to make information easier to access.

Key accessibility features include clear navigation, well-structured headings, and support for common assistive technologies such as screen-readers. We ensure that all forms and booking flows can be completed using a keyboard alone and that focus order is logical. Keyboard navigation enables customers to tab through interactive elements, and visible focus indicators help identify the active control.

For people who rely on screen-reader support, we provide semantic HTML, ARIA landmarks where appropriate, and meaningful alternative text for images and icons. Our content avoids non-essential flashing or animations, and when animations are necessary we provide controls to pause or disable them. We also make sure color contrast meets WCAG 2.1 AA contrast ratios so text is readable for people with low vision.

We maintain a checklist of accessibility tasks for updates to our materials and staff training for those who create content or manage customer communications. This includes:

• Testing with major screen-readers and mobile assistive tools
• Ensuring forms and interactive elements are navigable by keyboard
• Providing alternatives for time-based media and complex documents

If you need information in an alternative format — for example large print, braille, audio recording, or simplified text — please let us know. We will make reasonable adjustments to provide details about removals, recycling of items, and clearance planning in the format that best suits your needs. Our staff are trained to offer accessible options when arranging on-site visits or pre-clearance consultations around Stratford.

To help everyone access our services, we also provide guidance for safe access to properties, clear labels and descriptions for items, and photographic documentation where required. We explain procedures in step-by-step terms and confirm arrangements in writing or by an alternative channel requested by the customer. Stratford clearance services are offered with respect for privacy, dignity, and accessibility needs.

Contact for accessibility requests: if you require assistance or want to report an accessibility issue, please contact our accessibility team using the standard contact channels you already use to reach our staff. We will respond to requests promptly and aim to resolve accessibility concerns within a reasonable timeframe. We do not publish personal contact details in this statement, but we ensure that every request is handled sensitively and tracked until completion.